Telephone systems, an inseparable part of hospitality industry
March 23rd, 2011
If you are a student of hospitality industry, you must know what business telephone systems are and how it can influence your subject. Communication is a term which defines the flow of meaning information between the recipient and the sender. For a hotel management student, foremost work is to identify the recipient or the targeted audience. Once it is done, you will have to cultivate a mode of communication which should be different for internal and external audience. External audience is conveyed through advertisements, brochures, pamphlets, hoardings and by different publicity stunts. These are the loud way of communicating and connecting with your audience.
Now the silent and the most effective way would be to target your customers or through internal communication. This communication is made effective if you have a good telephony system may be by Aastra Systems. They even specialize in IP and integrated telephony system for the whole building. When you are a manager of a hotel, you have to start your day with a warm welcome call for room service or for other purpose.
A luxurious hotel is expected to have internet connection and system for conference calls. Hotel is a place for conference and luncheon meetings. The big wigs of the industry visit the place and want smooth communication system to connect with the clients and customers or the media. It is the responsibility of the hotel to avail all these features to its guest. It is a very simple process but the integration of business telephone systems in proper and effective way is very important.
The job must be given to someone who understands the requirement of the industry and executes it as per the call. Suppose as a hotel manager you hire Aastra Systems or you ask a dealer to install products of the company, then either must understand the requirement of the company. A small hotel or inn does not require a very elaborate system. Probably a simple PBX and internet connection would suffice the need and achieve the objective.
But a big hotel needs good and comprehensive telephony system to get connected with both the internal and external audience. Their business telephone systems should be effective enough to generate business for them, a good hotel gets numerous queries and especially if it is located in a hot tourist destination. These answers generate guests and profits, so the system must be installed properly and should have a separate department to handle anything related with telephone exchange. It is a very important and must have department for any hospital industry. The warmth which is an acronym for this industry must start with the first inquiry call of the guest. Even the automated answer should be clear and must exude friendliness.
Hotel industry is based on goodwill, so employees are equally precious and they are assets. If they are happy and satisfied, then you are insured that even guests are going to enjoy their stay. For employees, you need good telephony systems; it keeps you continuously connected with them and helps in resolving problem in a team. No one is left alone with a problem, if there is smooth communication between the management and the staff. Cellular device can help you in touch with staff on duty.
These are the few of the integrities of a hotel industry, which a hotel management student should have an idea. Communication is thus an inseparable topic under hotel management as the whole industry functions because of effective communication of which business telephone systems is an integral and a significant part. So when you are a pro, insure that telephony systems are in place and have a devoted department to it!
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Angels for Peace; Peace on Earth Is Coming...Angels Will Lead the Way...
Angels for peace; peace on earth is coming….angels will lead the way is a song that teaches responsibility, accountability, non-violence as well as leadership by following mutual resolution. It is composed and written by Robert Alan. The song is truly beautiful with an absolute feeling of peace as you listen to it.
In the first stanzas, the song illustrates the sorrows and attacks that the devil has laid upon him which makes him lie down at night with tears in his eyes. Why sleeping, he cries out his heart due to the fact that there is no peace where people have been bound in hatred making it hard for them to be set free. However, as time moved on, he was able to drift to a place where he believes his dreams reside. The place brings comfort to him because it is well renowned to him.
He meets an angel who outlines to him that he must be the one to initiate peace at first then spread the love in his heart to other people as this marks the beginning of peace. He must not settle there but spread the word to the entire world what peace symbolizes to him and in return his wish will come true. This changes his life completely and it is noticeable when he wakes up in the morning knowing love is the answer to peace.